It will automatically return to our warehouse and we will issue a refund as soon as it arrives back there. If your order has already been shipped, please refuse the package upon delivery. My order has been shipped but I want to cancel it before it arrives.
If your order is in shipment preparation, we suggest to follow our advice in the below section "My order has been shipped but I want to cancel it before it arrives" If you placed your order with guest check-out, please contact customer support via the ‘Submit a Request’ button below to find out if your order can still be cancelled. If you placed your order with your account, you can check your order status by logging into your account and selecting ‘Your Orders’ from the user menu, accessed by clicking on your username in the top right corner of the page. Please note that once the order is in shipment preparation, you will not be able to cancel it anymore. I want to cancel an order that I have been charged for, but it hasn't been shipped yet.ĭepending on the order status you will be able to cancel such an order.
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